Refund Policy
Refund Policy – Allium Pharmaceuticals
At Allium Pharmaceuticals, customer satisfaction is our top priority. We take great care in delivering high-quality Pet care products for Cats and Dogs, including Shampoo, Powder, Perfume, Soap, Syrups and Pet Care Kit.
However, if you are not completely satisfied with your purchase, we’re here to help through our simple and transparent Refund Policy.
1. Eligibility for Refund
You may request a refund under the following conditions:
- The product received is damaged, defective, or expired.
- The product received is different from what you ordered.
- The product is missing essential items or is leaking/spilled on arrival.
Refund requests must be raised within 48 hours of delivery by contacting our support team with order details and proof (such as photos or videos).
2. Non-Refundable Conditions
Refunds will not be processed if:
- The product has been used, opened, or tampered with.
- The return request is raised after 48 hours of delivery.
- The product packaging is damaged due to mishandling by the customer.
- The issue arises from personal dislike (e.g., fragrance or consistency).
We reserve the right to inspect returned items before approving any refund.
3. Refund Process
Once your refund request is approved:
- You will receive a confirmation email or message regarding the refund status.
- For approved refunds, we will credit the refundable amount into the source account within 5–7 business days.
4. Replacement Option
If you prefer, we can replace your damaged or incorrect item instead of issuing a refund. Replacement is subject to product availability and verification.
5. Cancellation Policy
Orders can be cancelled within 12 hours of placing the order, provided they have not yet been shipped.
If your order has already been dispatched, cancellation will not be possible, but you may request a return or refund as per our policy.
If your order has already been dispatched, cancellation will not be possible, but you may request a return or refund as per our policy.
6. How to Request a Refund
To initiate a refund, please contact us at:
Include your order number, reason for refund, and photo/video proof of the issue for faster processing.
7. Important Note
Refunds are processed only after product verification. Please allow sufficient time for quality checks and approval before the refund is initiated.
At Allium Pharmaceuticals, we strive to ensure that every product you receive brings comfort and care to your beloved pets.
Thank you for trusting us with your pet care needs.
Thank you for trusting us with your pet care needs.