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Return Policy

Return Policy – Allium Pharmaceuticals

At Allium Pharmaceuticals, we value your trust and are committed to providing the best quality pet care products for your beloved Cats and Dogs. Every item — from Shampoo, Powder,  Perfume, Soap, Syrup and Pet Care Kit— is carefully packed and quality-checked before shipping.However, if you are not completely satisfied with your purchase, we offer a straightforward and fair Return Policy.

1. Eligibility for Returns

You may request a return under the following conditions:

  • You received a damaged, defective, or expired product.
  • You received the wrong item or an incomplete order.
  • The product is leaking, spilled, or has visible damage upon delivery.

All return requests must be raised within 48 hours of receiving the product.To process a return, please contact our support team and provide:

  • Order ID
  • Clear photos or videos of the issue
  • Product name and reason for return

2. Non-Returnable Products

For hygiene and safety reasons, certain items cannot be returned, including:

  • Products that have been used, opened, or partially consumed.
  • Products without their original packaging, tags, or seals.
  • Items that are damaged due to misuse or mishandling by the customer.
  • Items returned after 48 hours of delivery.

Please note: Returns are accepted only if the issue is verified and approved by our quality team.

3. Return Process

Once your return request is approved:

  • 1. Our team will share the return instructions via email or message.
  • 2. You will be required to pack the product securely in its original packaging.
  • 3. A pickup will be scheduled through our logistics partner (where available).
  • 4. After the returned item reaches our facility, a quality check will be performed.

Once verified, you will be eligible for either:

  • For Approved returns, we will deliver the replacement product within 5-7 business days
  • A refund as per our Refund Policy

4. Return Shipping Costs

  • If the return is due to an error on our part (wrong, damaged, or defective item), we will cover the shipping charges.
  • If the return is due to customer preference or error, the return shipping cost will be borne by the customer.

5. Replacement Policy

If you opt for a replacement:

  • The replacement product will be dispatched after your returned item has been received and inspected.
  • In case the requested product is out of stock, we will issue a refund instead.

6. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Our support team is available to help you with a smooth and transparent return process.

7. Important Note

Returns are accepted only for products purchased directly from our official website — info@alliumpharmaceuticals.com.
Products bought from other platforms or third-party sellers must follow their respective return policies.