Return Policy
Return Policy – Allium Pharmaceuticals
At Allium Pharmaceuticals, we value your trust and are committed to providing the best quality pet care products for your beloved Cats and Dogs. Every item — from Shampoo, Powder, Perfume, Soap, Syrup and Pet Care Kit— is carefully packed and quality-checked before shipping.
However, if you are not completely satisfied with your purchase, we offer a straightforward and fair Return Policy.
1. Eligibility for Returns
You may request a return under the following conditions:
- You received a damaged, defective, or expired product.
- You received the wrong item or an incomplete order.
- The product is leaking, spilled, or has visible damage upon delivery.
All return requests must be raised within 48 hours of receiving the product.
To process a return, please contact our support team and provide:
- Order ID
- Clear photos or videos of the issue
- Product name and reason for return
2. Non-Returnable Products
For hygiene and safety reasons, certain items cannot be returned, including:
- Products that have been used, opened, or partially consumed.
- Products without their original packaging, tags, or seals.
- Items that are damaged due to misuse or mishandling by the customer.
- Items returned after 48 hours of delivery.
Please note: Returns are accepted only if the issue is verified and approved by our quality team.
3. Return Process
Once your return request is approved:
- 1. Our team will share the return instructions via email or message.
- 2. You will be required to pack the product securely in its original packaging.
- 3. A pickup will be scheduled through our logistics partner (where available).
- 4. After the returned item reaches our facility, a quality check will be performed.
Once verified, you will be eligible for either:
- For Approved returns, we will deliver the replacement product within 5-7 business days
- A refund as per our Refund Policy
4. Return Shipping Costs
- If the return is due to an error on our part (wrong, damaged, or defective item), we will cover the shipping charges.
- If the return is due to customer preference or error, the return shipping cost will be borne by the customer.
5. Replacement Policy
If you opt for a replacement:
- The replacement product will be dispatched after your returned item has been received and inspected.
- In case the requested product is out of stock, we will issue a refund instead.
6. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
Our support team is available to help you with a smooth and transparent return process.
7. Important Note
Returns are accepted only for products purchased directly from our official website — info@alliumpharmaceuticals.com.
Products bought from other platforms or third-party sellers must follow their respective return policies.
Products bought from other platforms or third-party sellers must follow their respective return policies.